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Our phone support is open weekdays from 07:00 to 13:00 (CET) at: +358 942 720 948.

Where is my package?

I have got wrong or broken product

I have questions about VAT and customs

Product ideas

I have questions about my ordered product

Info about b2b

Other questions

Handling time of all orders is usually around 2-3 days. However most of our phones and tablets has a handling time of up to a week. The delivery time is around 2-3 weeks, but can take considerably longer depending on the circumstances. Cheper products are usually sent without a traceable ID, so customer service won't be able to track those packages. More expensive products are always sent with traceable ID, and you can track them here:
Aftership
17Track



I have followed the instructions and the link above but still need help.

Please contact us about returns by ticking the below box and write a message to us. Don't forget to mention if the product is broken, or if you simply wasn't happy with the product.

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Products ordererd from Chinese warehouse

All products shipped from central warehouse goes through customs in your country. Depending on your countrys regulations, VAT will be added to the price.


I still need help

If you have product ideas, please give us as detailed info as possible. For instance what is the purpose of the product? How do you use it?
Plese check if the product has a manual, and you can also have a look at the product page if there is related info to the problem there, or from other customers reviews. You can also use google and youtube to find the answer on your questions.
If you have questions regarding b2b, please use the below form to contact us.
Other questions

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Please don't send us multiple messages regarding the same errand. Our response time is usually around 30 hours, and we answer every single mail that we get!
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