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E-ville team is constantly seeking for new ways to do business and expand existing ones. We are open to different ideas and business models. Our presence in Asia is something worth considering.

- In addition to E-ville consumer e-store, we offer at the moment the following services. We are also constantly looking for new partners in the following businesses:

Promotional products:

Promotiongadgets.com is a cost efficient and reliable method for your company to aquire promotional products. We have about 400 different products in our selection. Our warehouse of six million items and printing equipment ensure fast and reliable deliveries to our customers. Minimum order quantity is only 150 pieces/product* Feel free to take a look at our wares and contact us.



* Excluding some products e.g. pens where the minimum order quantity is 250pcs.

- Email us at international@promotionalgadgets.com
if you are interested in cooperation or sales. We pay fair commissions on deals.

Marketing and advertising services

E-ville team has extensive knowledge and expertise in online businesses, e-commerce, e-mail marketing as well as online- and search engine advertising. We are currently in the process of founding Boosti.fi. A B2B web page where we intend to collect tools and packages along with our expertise for companies to hire. The service is intended for small to medium sized businesses.

Through us it is possible to aquire for example:

1) Logo-design
2) Business card-design / printing
3) Brochure-design / printing
4) Other printing services
5) Print advertisement-design
6) Search engine marketing
7) Home page planning and design
8) E-catalog planning and execution
9) E-mail marketing tools
10) E-commerce consulting

- Contact us at ville.majanen(a)e-ville.hk We are happy to tell you more.


Tailor suits and clothing

A tailor made suit is always unique and its wearer appears as stylish and confident. www.mittatilauspuku.fi is E-ville team's answer to the growing demand. Click on the link and see how easy it is to order yours today.

www.mittatilauspuku.fi

- Contact us at asiakaspalvelu(a)mittatilauspuku.fi We would be pleased to tell you more and hear about possible partnership opportunities.

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Information about E-ville - Who are we?

Working from Hong Kong
Ville's team began their work in 2006
Tens of thousands of satisfied customers in Finland and around the world
Values
Mission
Vision
What else does E-ville offer?

Working from Hong Kong

The business idea of E-ville is to sell products manufactured in China directly from Asia to the end user with the lowest price in the market. In order to achieve this, it is only natural for E-ville to have their offices and warehousing in Hong Kong where E-ville can remain up-to-date with the latest trends in the consumer goods market. By being situated close to the suppliers E-ville can visit their suppliers frequently and is so better equipped to do quality control and intervene in case any problems or suggestions arise.

Ville's team began their work in 2006

E-trading by E-ville began in 2006 with the lead of Ville Majanen. Since then, the operations have expanded rapidly and at the moment E-ville employs five full time employees as well as several freelance workers and other partners. Two members of the staff are Finnish as it is important to us to communicate with our customers in their native language. We apply the same principle to our suppliers and therefore three of our employees are Chinese to ease the communication between E-ville and it's suppliers.

E-ville has the perfect team to serve both Finnish and international customers.

Tens of thousands of satisfied customers in Finland and around the world

Since its early days, E-ville has been aiming for growth. It is in the best interest of our customers that we can purchase products from the factories in large quantities, negotiate competitive prices with postal offices, grow our product portfolio and develop extensive loyalty- and other programs in our operations.

We are grateful to all the visitors we have had during the years. Many have written in a positive tone about E-ville on forums, blogs and articles. Purchases, feedback and recommendations you have provided us have been invaluable to us so that we are able to develop our functions even further and to serve you to the best of our ability with integrity and transparency.

By January 2010, the web pages of E-ville had been visited 1,811,812 times from Finland alone and page loads had exceeded 15,000,000 thus making E-ville the 631st most popular web page in Finland.

(Google Analytics / alexa.com 25.01.2010)

Respectively by the same date (25th of January 2010)E-ville had 1,622 products in their portfolio. A number that is growing weekly. However if you have new product ideas or have any other feedback to give us, please email us at:

asiakaspalvelu(ät)e-ville.hk

Values

In our long term planning as well as our daily routines, we strive to work according to Nordic values. In our opinion, when doing business, it is only fair that everyone benefits from the transactions. This kind of mentality aims for long term business relations and common good. We emphasize on collaboration with both our customers and our suppliers. This fair and honest work has paid off. We have earned the trust of countless customers who now help us in our work by providing feedback and ideas for development.

Do not hesitate to contact us if you see a problem or have new ideas on how we could make our service even better. Social media has risen to be one of the main platforms to operate on. You can join to become E-ville's facebook friend from here or become a fan from here. Since good ideas are not to be given out free, we give out rewards for good ideas for our development.

Mission

E-ville aims to sell products manufactured in China directly to consumers in the lowest price in the market. Operations should be customer focused and strive for long term customer relations. The business is aiming to grow in both in its product portfolio as well as market share and is constantly seeking out new ways to expand.

Vision

E-ville would like to offer its customers a wide range of consumer products expanding into all type of light consumer products that one would expect to find in a department store. E-ville is expanding their product range constantly to serve also business customers with its extensive know-how and ideal location in relation to production facilites.

E-ville is expanding constantly and in the future would like to be seen as an E-village with the exception that one can find all the services under one domain. We have tailoring services, furnishing, optometrics, printing shop, office supplies, camera store, IT-products and many more. Just like in a real village or town.

What else does E-ville offer?

In addition to the consumer e-store E-ville, the E-ville team also hosts an online tailoring business: www.mittatilauspuku.fi as well as a company focusing in business customers: www.asia-liikelahjat.com

In the future, we are planning to offer also marketing- and printing services to companies. If you or your company has possible co-operation ideas or questions, feel free to ask as we are open to new ideas. Contacting us is easy as our international staff can communicate in several European languages.

 

Thank you and we look forward to doing business with you.

 

Sincerely

 

The E-ville team

 

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Also see:  How to order , How does our price compare with quality, Diel brand, FAQ

FAQ - Frequently asked questions about E-ville

- We have gathered here some of the most common questions that people ask from us. If you can not find an answer to your problem here, you can contact our customer service. Our contact information you can find here.

Before ordering

- Where can I read your delivery policies?
- Can I get a discount if I order more than one product?
- What is a discount code and where can I find one?
- Where can I find additional information about your operations?

About products

Has child labor been used in manufacturing your products?
- Do your products have warranty and if so, how does it work?
- How can you sell your products so cheap? Are your products copies?
- I could not find the product I want from your wares, can you find it?

About delivery and after sales service

-I want to cancel or change my order, how should I act?
- Do your products have warranty and if so, how does it work?
- My package has still not arrived even though I paid the order days ago. Should I be concerned?
- I ordered several products, but only one of them arrived today?

 

Before ordering

 

Where can I read your delivery policies?
You can find our delivery terms here.

 

 

Can I get a discount if I order more than one product?
Contact our customer service at asiakaspalvelu@e-ville.hk and let us know which product or products you would be interested in. Also inform us on the quantity that you would be willing to order and how you would like us to deliver the order. We can deliver orders to both single and separate adresses across the country.

 

What is a discount code and where can I find one?

Discount codes are commonly distributed in our newsletters, on Facebook and Twitter and as rewards for new product ideas, corrections, suggestions and hints given to us..

 Where can I find additional information about your operations?

 

You can find more information about E-ville, E-ville team and our operations here and here.  

About products

 Has child labor been used in manufacturing your products?

Even though E-ville strives to offer consumers the cheapest prices available, these prices can not be the result of poor working conditions or use of child labor. We actively observe and visit our suppliers to ensure that they offer their workers adequate facilites and pay for their work and that they do not use children to manufacture their products or force their employees to work excessive hours. Please view also our Picture gallery.

 

 

Do your products have warranty and if so, how does it work?

Every product description should have information about a product specific warranty and its duration separately. In case of a defect, always contact our customer service about the matter before mailing it to our returns unit. Generally the warranty at E-ville works so that the customer is first asked to mail us the defect product. Once E-ville has received the return delivery, we will send the customer a new product. The customer is expected to pay the shipping back to avoid unnecessary warranty claims by using the cheapest possible shipping method. The amount is credited back to the customer after E-ville receives has received the product. In order to receive the payment for the shipping, the customer should also include their IBAN/account number or PayPal-account information. More detailed information about the warranty and case-specific information you can receive from our customer service. 

IMPORTANT NOTICE: This warranty does not cover damage occurring from and not limited to accidents, alteration, neglect, misuse or abuse, lack of reasonable or proper maintenance, corrosion, improper assembly, repairs improperly performed or replacement parts improperly installed, modifications not recommended or approved by E-ville. 

 


 

How can you sell your products so cheap? Are your products copies?

Online store E-ville offers small electronics paired up with low prices. The reason for this is simple: Where traditional stores might might have several parties in between the end user and the factory with each of the parties taking their share of the profits, we at E-ville buy directly from the producers or wholesalers in large quantities and sell the products directly to the end users. By basing our operations in Asia, our operations are significantly more cost-efficient than our competitors. You can read more about this in the  "How is our price compatible with quality"-page.

 

We follow international copyright legislation and therefore sell mainly our own Diel © brand or known brands whose origins we can be 100% certain of.

 

I could not find the product I want from your wares, can you find it?

We strive to expand our selection of products constantly. You can help us by sending us email of your product- or development ideas to our customer service. We tend to reward active involvement or good development ideas!

 

 

 

About delivery and after sales service

 

I want to cancel or change my order, how should I act?

All our products have a 14 day refund period beginning from the arrival of the product where our customers have the right to send the product back to E-ville for a full refund. In case of a return, always contact our customer service about the matter before mailing it to our returns unit. Remember to mention your order number as well as your contact information and IBAN/account number or PayPal-account information. The shipment back is to be done using the cheapest method available and will be refunded to the customer once E-ville receives the shipment. 

If you have encountered a defect, remember to mention this in your email to avoid unnecessary returns and misunderstandings.

If you want to cancel or change your order before the product is shipped, immediately contact our customer service. Use the title "Change to my order" in your email so we can process your request faster and still change the shipment before it is sent.

 

 

 

My package still has not arrived even though I paid my order 10 days ago. Should I be concerned?
No need to worry. There can be numerous reasons for a delay in delivery including public holidays or problems with air traffic both of which can delay the delivery of the order. In case you do not receive your order within two weeks of receiving an email confirming the shipment of your product, please contact our

customer service.

I ordered several products but only one of them arrived today?

If our warehouse is temporarily out of stock of a certain product or if the product is large in size, the system will automatically divide the order into multiple orders so that easier or available products can be shipped as soon as possible. This has probably happened also with your order. Mail from Hong Kong to other countries takes time and travels great distances and is handled by multiple parties so it is more than likely that your separate orders will not arrive on the same day. The remaining products are likely to arrive within a few days. However, if you do not receive your order within 15 days of receiving an email confirming the shipment of your product, please contact our customer service.



 

 

 

 

Also see: How to order, How does our price compare with quality, Diel brand, FAQ

 

 

 

 

 

 

 


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