Return Instructions:

Small products, small electronics

Major products, automotive products

Dismantling trade

Important

IMPORTANT BEFORE RETURNING PROUCTS:

• Please contact us before returning a defective product, and we will give you the return code in each case. Without the return code returned products will be delayed in processing. We are not responsible if the sent product would disappear in the mail, if the package is without return code.

• Please read the following instructions carefully and send the complete package according to the instructions. See also a series of pictures of the product packaging

Small products, e.g. MP3 players, phones, watches, e-books and multimedia players, and spy products.

Protect your product's display by taping suitably sized cardboard over the display, or wrap the product in bubble plastic.

Pack the faulty product and all its accessories in a small plastic bag, for example, bubble plastic envelope. Note. Please do not include the articles of the item if it is a separate kit, unless otherwise agreed. Package the product well, and in particular the protection of the products display. e-ville is not responsible for any shipping damage and we charge the customer 30% of the compensation value of the product if customer mistakenly packaged the product so that the product is damaged.

Put the bag in an envelope and attach your personal information and the return code, clearly filled.
Also put your address (the sender) on the envelope.

When the shipment arrive to e-ville, a maintenance person will investigate and deal with your package, and we will send you a new product.


Major products, e.g.automotive products, home electronics, security cameras, etc.

Protect your products screen or lens by taping the right size piece of cardboard to over the screen.

Pack the defective product and its accessories in a plastic bag, e.g. bubble plastic envelope. Note. Please do not include the articles of the item if it is a separate kit, unless otherwise agreed. Pack the product so that the product and the product display is especially protected, and any sharp edges covered. e-ville is not responsible for any shipping damage and we charge the customer 30% of the compensation value of the product if customer mistakenly packaged the product so that the product is damaged.

Put the bag in an envelope and attach your personal information and the return code, clearly filled.

Also put your address (the sender) on the envelope.

When the shipment arrive, a e-ville maintenance person will investigate and deal with your package, and we will send you a new product.

Dismantling trade:

Dismantling trade must be agreed separately with our customer service and is only possible within 14 days of receiving the product. You need to notify the account information to Customer Service for the return of the sum of the trade.

Dismantling of trade situations, follow the directions given above for packing products. e-ville is not responsible for any shipping damage and we charge a customer mistakenly packaged in products in damage to 30% of the compensation value of the product.

When the shipment arrives, a e-ville maintenance person will investigate and deal with your package, and return the purchase price to the agreed account.

Dismantling trade situation, the amount of the refund does not include insurance fee or the express shipping fee.

IMPORTANT:

• If you have problems mailing to us, please inform us by email, customerservice(a)e-ville.com. Please refer to your return code when contacting us.

• Please do not send a refund without getting the return code from us, because that would be time-consuming and difficult for you to get your refund.

• If it has been over three weeks since you have sent your return, and you have not received an email from us, or the sale price does not appear in your account, please contact our customer service: customerservice(a)e-ville.com.

• Remember to protect your product's display

• Cover sharp edges of the product, e.g. corners

• Try to avoid the extra packaging materials

• Remember to attach your return code well displayed in your package.