In conditions below
Company refers to Digi Electronics Ltd and/or Kanton Connect Ltd / e-ville.com
Customer refers to the purchasee of the goods
Digi Electronics Ltd is a Finnish owned, Hong Kong based company. The Company operates the e-ville.com -online store. As a Hong Kong based company, Digi Electronics carries its taxes and duties to the government of Hong Kong. Goods sold are sold with taxes excluded if not mentioned otherwise
In case the total sum of the order from e-ville.com exceeds the recipient country's customs tax free limits, the Customer has to pay applicable tariffs and taxes. For larger orders Customer can contact e-ville.com at email@example.com and discuss the shipment terms and customs practices.
The Customer is responsible for the authenticity of personal information given at the time of order. The Customer has to present his/her first name, last name, street address (including number), postal code, city, state if any and country as well as a valid email address for correspondence. If Customer is a minor (in most countries under 18 years old) he/she has to make the order together with his/her custodian.
Information given to e-ville.com is strictly confidential and will not be given to third parties apart from state authorities investigating criminal offences.
3. Payment and delivery terms
The order processing takes place once payment has been made. Exceptions include orders made using a third party billing service.
Payment methods include:
The Company is not responsible for errors occurring in payment and reserves the right to refuse shipment in case discrepancies in payment are found.
4. Delivery time
Normal order handling time is 1-4 working days. Shipping lead time varies between countries and is on average 5-15 days. Exceptions include campaign items that may have campaign specific delivery lead times.
e-ville.com takes no responsibility of delays caused by third parties (e.g. airline strike, customs etc.)
All items purchased from e-ville.com have 14 day money back guarantee starting from the day the Customer receives the package. The item being returned has to be unscratched, the item and its package has to be in a re-sellable condition and has to contain the same content as when shipped by the Company
In case of a returning an item Customer is to always contact e-ville.com customer service via email. Contact information can be found at the contact us-page.
The Company reserves a right to charge the Customer a fee for a return made without consent or a return where instructions have not been followed
Items may have a product specific warranty period. If an item is broken during its warranty period Customer is to contact e-ville.com customer service immediately for repair or replacement. The warranty period is displayed on each product description separately. The warranty period starts at the time of order.
Customer is to carefully evaluate the condition of the item before returning the item. All items returned during the warranty period are tested by e-ville.com prior to being resent to the factory. In case a fault described is not found, the Company reserves the right to claim a fee from the Customer.
Goods purchased from e-ville.com have to be used according to the user manuals, taking all precautions and recommendations into consideration. If the product has broken due to improper use, accident, natural disaster, negligence etc. the warranty does not apply.
Products are always to be used in grounded power plug. Any kind of tuning of modification of the product for increasing its performance causes expiration of the warranty.
e-ville.com will never accept P.O.D./cash-on-delivery shipments sent to us.
e-ville.com is not responsible for any incompatibilities between products bought from e-ville.com and products purchased elsewhere unless stated otherwise.
7. Validity of the information
Information on e-ville.com is subject to change without prior notice. e-ville.com is not liable for any compensation caused by possible wrong information presented in the web store.
8. Force Majeure
e-ville.com retains the right to cancel the purchase if there has been a mistake in pricing or if its supplier is unable to deliver the ordered goods within reasonable time. A reasonable time is, as stated in the guideline of e-commerce, 30 days.