Terms and conditions

1. General

Www.e-ville.com-eShop is a Finnish owned, Hong Kong based company Digi Electronics Ltd. Online store e-ville.com ships items directly from its Hong Kong or Shenzhen warehouse.

As mentioned Digi Electronics Ltd is a Hong Kong based company and pays its taxes to the Hong Kong government, therefore its goods shipped from Hong Kong have zero per cent value added tax. In some countries it is possible for companies to deduct the VAT paid for purchases for company purposes, but these deductions do not apply to items shipped from e-ville.com Asian warehouse.

In case the total sum of the order from e-ville.com exceeds the customs tax free limits client has to pay applicable tariffs and taxes. For larger orders client can contact e-ville.com at customerservice@e-ville.com and discuss about the shipment terms and customs practices.

Any single item order is always tax free from e-ville.com.

Shipments from e-ville.com Helsinki warehouse are tax deductible for companies. They include VAT 23% of Finland

2. Ordering

Client is responsible for the authenticity of personal information given at the time of order.

He / she has to present his / her first name, last name, street address (including number), postal code, name of the city and his / her email address. If client is minor (in most countries under 18 years old) he / she has to make the order together with his / her custodian.

Information given to e-ville.com is strictly confidential and will not be given to third parties.

3. Payment and delivery terms

The order processing takes place when the total sum of the bill appears on our bank account.

The easiest, fastest and most convenient way to pay the automatically generated bill for the client is to log onto his / her internet bank and pay it. Other ways are to print it out (or hand copy the relevant information) and take it to the nearest bank.

4. Delivery time

After receiving the payment e-ville.com starts to proceed with the order. The delivery time varies between products and destination countries. The delivery time is stated in each product ad. Generally it is one to two weeks.

Most products are posted directly to the clients mail box. Bigger items can be picked up from the nearest post office.

E-ville.com takes no responsibility of delays caused by third parties (airline strike etc.)

5. 14-day-Right-of-return-policy

Items purchased from e-ville.com have 14 day money back guarantee starting from the day client receives the package. The item being returned has to be unscratched, the item and its package has to be in a re-sellable condition and has to contain the same content as was received with the item. (Driver CD, wires etc.)

In case of a returning an item client is to communicate it with e-ville.com customer service. The contact information is found at contact us-page.

In the package client is also to include description on why the item is being returned and his / her personal information and account number is to be displayed either on the package or on a piece of paper put inside the envelope / package.

The shipping fees occurred from returning the goods within 14 days will be compensated to the client according to the cheapest method of transportation.

6. Warranty

In case the item is broken during its warranty period client has the possibility to deliver the faulty good to e-ville.com for repair or replacement. The warranty period is displayed on each product description separately. The warranty period starts at the time of order.

Products usually have the warranty given by the factory. The factory principles vary in handling the warranty issues. Handling time of the repair changes from 1 week to 3 months. E-ville.com in many cases changes the malfunctioning product to a new one, but is not obliged to do so. Client is to carefully evaluate the condition of the item before returning the item. All items returned during the warranty period are tested by e-ville.com before resending them to the factory.

Goods purchased from e-ville.com have to be used according to the user manuals taking the precautions and recommendations into consideration. If the product has broken due to improper use, accident, natural disaster, negligence etc. the warranty does not apply.

Products are always to be used in grounded power plug. Any kind of tuning of modification of the product for increasing its performance causes expiration of the warranty.

E-ville.com will never accept P.O.D. / cash on delivery shipments sent to us. After the 14 day return-time the client pays for shipping fees to e-ville.com and e-ville.com pays for the shipping fees back to the client.

E-ville.com is not responsible for any incompatibilities between products bought from e-ville.com and products purchased elsewhere. Unless otherwise stated.

7. Validity of the information

Information on e-ville.com is subject to change without prior notice. E-ville.com is not liable for any compensation caused by possible wrong information presented in the web store.

8. Force Majeure

E-ville.com retains the right to cancel the purchase if there has been a mistake in pricing or if its supplier is unable to deliver the ordered goods within reasonable time. A reasonable time is, as stated in the guideline of e-commerce, 30 days.